Terms & Conditions
Appointment Reminders
We may use and disclose medical information to contact and remind you about appointments. If you are not home, we may leave this information on your answering machine or in a message left with the person answering the phone. However, we make every attempt to protect your confidentiality by not leaving the name of your provider on your answering machine or with anyone who may answer the phone. It is our office policy to leave a message similar to the following when confirming your appointment:
“This message is for [name of patient]. This is [name of staff person] calling from your doctor's office to confirm your appointment on [date and time]. Please call our office should you have any questions.”
Notification and communication with family
We may disclose your health information to notify or assist in notifying a family member, your personal representative or another person responsible for your care about your location or your general condition in the event of an emergency only. In the event of a disaster, we may disclose information to a relief organization so that they may coordinate these notification efforts. Under normal circumstances, we may also disclose information to someone who is involved with your care or helps pay for your care without your written authorization. If you are able and available to agree or object, we will give you the opportunity to object prior to making these disclosures, although we may disclose this information in a disaster even over your objection if we believe it is necessary to respond to the emergency circumstances. If you are unable or unavailable to agree or object, our health professionals will use their best judgment in communication with your family and others.
SMS Consent & Disclosure Policy
By providing your mobile number, you agree to receive text messages from Therapeutic Solutions regarding your healthcare. These messages may include:
* Appointment reminders and confirmations
* Billing notifications and payment reminders
* Important health-related updates
* Post-visit survey reminders
* Two-factor authentication (2FA) verification
Message Frequency: You may receive multiple messages depending on your appointments and account activity.
Message & Data Rates: Standard message and data rates may apply based on your mobile carrier’s plan.
Privacy Policy: For details on how we protect your information, please review our Privacy Policy here
Help & Support: If you need assistance, reply with “HELP” for more information, or contact our office directly.
Opt-Out: You can stop receiving text messages at any time by replying with “STOP” to unsubscribe from all future messages. Once you unsubscribe, you will receive a confirmation text and will no longer receive SMS updates from us unless you choose to opt back in.
For any questions, please contact our office at (530) 899-3150.
Right to Request Confidential Communications
You have the right to request that you receive your health information in a specific way or at a specific location. For example, you may ask that we send information to a particular address or contact you by phone only at a certain number. We will comply with all reasonable requests submitted in writing which specify how or where you wish to receive these communications.
Right to Inspect and Copy
Mental Health records are not typically available for your inspection and copying. They are subject to different protections than other medical records, such as the records kept by your primary care physician. We are not required to provide you access to inspect and copy your mental health records; this access is at the discretion of the physician. If you wish to access your mental health records, you must submit a written request detailing what information you want access to and whether you want to inspect it or get a copy of it. Should your' physician approve such a request, we may charge a reasonable fee, as allowed by California law.
We may deny your request for the reasons stated above. If we deny your request to access your mental health records, you will have the right to have them transferred to another mental health professional.